Case Manager

Full job description

REPORTS TO: Executive Director

Program Planning & Delivery

• Plan, schedule, and run all of Hospice Georgina's programs (e.g., Ageless Grace, Art Heals, Caregiver Support Group, Cancer Support Group, Chair Yoga, Coffee & Chats, Creative Connections, Creative Paint Class, Day Hospice, Georgina Parkinson's Support Group, Line Dancing, Movement & Meditation, Silver Wings Virtual Reality, Women's Healing Circle, and others as offered).
• Develop and implement program plans and calendars to meet organizational goals and community needs, from initial concept through execution and evaluation.
• Promote programs to clients and the community, and actively reach out to enroll and re-engage clients so program spaces are filled and attendance is maintained.
• Prepare, set up, and facilitate or oversee facilitation of program sessions, coordinating guest speakers, facilitators, and any materials or equipment needed.
• Recruit, place, and coordinate volunteers to support and help run programs, ensuring each program has the volunteer coverage it needs.
• Track program attendance, participation, and outcomes, and use this information to evaluate and improve programming.
• Ensure the provision of cost-effective client services and programs.

Client Referrals, Intake & Case Support

• Determine the appropriateness of referrals for in-home visiting and program services, and process client intake from first contact through assessment.
• Assess clients for service needs and monitor service delivery.
• Conduct regular client engagement and follow-ups to ensure programs and services meet expectations.
• Ensure all client forms, including Service Agreements and consents, are completed, signed, and maintained.
• Redirect referrals that fall outside Hospice Georgina's scope to appropriate community resources, in a professional manner.
• Support and advocate on behalf of clients as requested.

Volunteer Management & Matching

• Recruit, screen, and hire volunteers for in-home visiting and program roles.
• Match trained volunteers to clients based on needs, interests, and compatibility.
• Lead volunteer orientation and training, including in-services within the framework of Hospice Georgina standards.
• Provide ongoing support, coaching, and resources to volunteers.
• Maintain clear communication with volunteers, addressing concerns or program-related issues promptly.
• Discuss any volunteer-related concerns or complaints with the Executive Director as needed.

Community Awareness

• Contribute to community awareness of Hospice Georgina's services as part of the broader team effort (this role is not primarily responsible for outreach, but supports it where relevant — e.g., representing Hospice Georgina at occasional community events or meetings).

Administrative & Reporting

• Maintain accurate records for clients, volunteers, and program activities in compliance with organizational policies.
• Support financial accountability by maintaining program budgets.
• Prepare reports and data as required by the Executive Director, funders, and the Ministry.
• Submit a summary of coordination activities for monthly Board meetings and prepare an annual report for the AGM.

Compliance & Confidentiality

• Ensure client and volunteer files are securely stored and locked at the end of each day, per Hospice Georgina policy.
• Maintain strict confidentiality and adhere to Hospice Georgina's standards at all times.
• Provide a clean criminal reference check.

SKILLS & QUALIFICATIONS

• Bachelor's degree in Social Work, Health Sciences, Community Development, or related field (or equivalent experience).
• Experience in program coordination, client intake/referral processes, and/or volunteer management.
• Experience in the non-profit sector.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and run programs independently.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and Alayacare or equivalent client/volunteer management software.
• Experience with budget management and report writing is an asset.
• Knowledge of community resources and networks within the Georgina area is preferred.
• Valid Driver's License: A valid driver's license and access to a reliable vehicle are required for travel within the community.

ONBOARDING AND PROFESSIONAL DEVELOPMENT

New hires will participate in an onboarding program that includes:

• Orientation to Hospice Georgina's mission, values, and policies.
• Mandatory Hospice Palliative Care of Ontario training.
• Training on client and volunteer management systems.
• Introduction to key community partners and resources.
• Ongoing professional development opportunities, including workshops, webinars, and access to relevant certifications.

PERSONAL ATTRIBUTES

The Programs & Client Care Coordinator must demonstrate the following personal attributes:

• Honest and trustworthy
• Respectful of clients, volunteers, and staff
• Culturally aware and sensitive
• Takes initiative: proactively identifies opportunities, addresses challenges, and follows through on tasks without needing supervision — this role runs all programs at Hospice Georgina and must be highly organized
• Flexible and adaptable
• Confident and professional
• Sound work ethic
• Committed to maintaining strict confidentiality

HOURS OF WORK

Monday to Thursday: 8:30 AM – 4:30 PM. Occasional evening and weekend availability required for community events or program needs.

Job Type: Full-time

Benefits:

• Paid Health & Dental care
• On-site parking
• Paid time off

Flexible language requirement: French not required

Schedule: 8-hour shift

Education: Bachelor's Degree (preferred)

Experience: Non-Profit: 1 year (preferred)

Location: Sutton West, ON (required)

Work Location: In person

Pay: $27.00-$30.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off

Experience:

• Non-Profit: 1 year (preferred)
• Program Coordination: 1 year (preferred)
• Volunteer Management: 1 year (preferred)
• Case management: 1 year (preferred)

Work Location: In person

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