Grief & Bereavement Coordinator

Grief & Bereavement Coordinator Job Description

Location: Sutton West, Ontario
Reports to: Executive Director
Employment Type: 32 hours/weekly Monday – Thursday 8:30 am -4:30 pm

At Hospice Georgina, we believe everyone deserves compassionate support when navigating grief, loss, and serious illness. We're looking for a caring, collaborative, and community-minded Grief & Bereavement Coordinator to join our team. If you are passionate about walking alongside individuals and families during some of life’s most vulnerable moments, we’d love to hear from you.

DUTIES AND RESPONSIBILITIES:

As a Grief & Bereavement Coordinator, you’ll support individuals and families facing grief and loss by providing emotional support, connecting them to resources, and coordinating volunteer-led services. You will ensure that our services are welcoming, client-centered, and responsive to the unique needs of every individual while building strong partnerships within the community.

Client Support & Case Coordination

• Provide grief and bereavement support to individuals and families through compassionate conversations, resource referrals, and follow-ups.

• Conduct intake and needs assessments to understand each client’s unique circumstances.

• Match clients with trained volunteers and maintain ongoing contact to ensure high-quality support.

• Liaise with family members, health care providers, volunteers, and community partners to ensure seamless care.

• Ensure accurate and confidential documentation of all client interactions.

• Provide case management of client needs through intake, needs assessment, feedback, and ongoing supportive contact.

• Ensure that clients understand the role and limitations of Hospice Georgina services.

• Provide one-to-one bereavement support to clients as needed.

• Prepare and ensure accurate client data.

• Process the necessary paperwork in the management of each case.

• Provide ongoing monitoring of clients and conduct client follow-up as needed.

Quality Assurance

To meet quality standards for Grief and Bereavement services including reports and data as requested; maintain ongoing case management and volunteer documentation, including:

• Prepare and ensure accurate client data is updated electronically.

• Provide reports and data as required and requested by the Ministry, funders, and the Executive Director including a summary report to the Board for review at monthly Board meetings and an annual report for the Annual General Meeting.

• Ensure that print and website materials are accurate and current.

• Work with the Executive Director to plan, develop, implement, evaluate, and enhance services for clients.

• Provide general support for strategic planning, accreditation, quality assurance, fund-raising, and other activities of Hospice Georgina

• Other duties as assigned.

• Provide a clean criminal reference check.

KNOWLEDGE, EXPERIENCE, SKILLS AND PERSONAL ATTRIBUTES:

Education & Experience

• Psychotherapy

• Social Service Worker Diploma

• Bachelor or Master of Social Work

• Direct experience providing grief and bereavement or psychosocial support.

• Knowledge of community resources and services in the health and human services sector.

• Experience working in culturally diverse communities is an asset.

• ·Previous experience in volunteer coordination is considered an advantage.

Skills

The Grief & Bereavement Coordinator must demonstrate the following skills:

• Excellent interpersonal skills.

• Demonstrated presentation skills.

• Ability to develop and conduct training workshops.

• Professional, diplomatic, tactful, and service-oriented

• Analytical and problem-solving skills.

• Exemplary communication skills (written, verbal, and listening).

• Time management skills; well organized, detail-oriented, and able to handle multiple tasks.

• Ability to develop a strong network with other service providers.

• Ability to work independently and collaboratively and manage time well with multiple responsibilities.

• Knowledge of hospice, end-of-life, and palliative care issues is helpful.

• Ability to develop and support a team of volunteers.

• Demonstrate personal attributes of honesty, respect, cultural sensitivity, and flexibility.

• Demonstrates strict confidentiality in the performance of duties.

• Experience working with youth, seniors, and aboriginal communities is an asset.

PERSONAL ATTRIBUTES

The Coordinator must maintain strict confidentiality in the performance of their duties and demonstrate the following personal attributes:

• Honest and trustworthy.

• Respectful of clients and staff.

• Possess cultural awareness and sensitivity.

• Flexible.

• Demonstrate sound work ethics.

• Confident.

Job Type: Full-time

Pay: $30.00 per hour

Expected hours: No more than 32 per week

Benefits:

• Casual dress

• Company events

• Dental care

• Extended health care

• Life insurance

• Mileage reimbursement

• Paid time off

• Vision care