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Discover Georgina
Georgina Chamber of Commerce: Consumer Survey - 2020
Please fill out the questions below so we may get a clear view of the customer service you receive while shopping in Georgina.
1. Do you own or manage a business in Georgina?
Yes
No
If you answered yes, please fill out this survey based on your own personal shopping habits in Town. Please consider also filling out the survey for Businesses.
Shopping in Georgina.
2. When it comes to shopping in Georgina, please tell us if you agree or disagree with each of the following statements:
Agree
Somewhat Agree
Disagree
Don't know
Georgina has a good range of shops, entertainment, and services that meet the community's needs
Agree
Somewhat Agree
Disagree
Don't know
Georgina businesses are clean and well-maintained
Agree
Somewhat Agree
Disagree
Don't know
As a consumer, I can find everything I need in Georgina
Agree
Somewhat Agree
Disagree
Don't know
Parking in shopping areas is accessible and convenient
Agree
Somewhat Agree
Disagree
Don't know
When I visit local stores I can find what I am looking for
Agree
Somewhat Agree
Disagree
Don't know
I am familiar with what selection is available to me in MOST of the stores in Georgina
Agree
Somewhat Agree
Disagree
Don't know
Local store prices are competitive compared to other areas
Agree
Somewhat Agree
Disagree
Don't know
Please add any comments you feel would be relevant to this question:
3. Thinking about the stores you have shopped at in Georgina, what percent do you feel offer good customer service?
All of the local stores I have shopped at offer good customer service
76% to 99% of the local stores I have shopped at offer good customer service
51% to 75% of the local stores I have shopped at offer good customer service
25% to 50% of the local stores I have shopped at offer good customer service
1% to 24% of the local stores I have shopped at offer good customer service
None of the local stores I have shopped at offer good customer service
Unsure/Don't Know
4. When it comes to the staff employed at local businesses, what aspects of customer service are important to you? (Check all that apply)
Generally friendly staff
Well trained/knowledgable
Welcome me with a smile and a greeting
Are familiar with the products their store carries
Offer me assistance even if I did not ask for any
Prompt assistance when I ask for help (not having to wait very long for someone to help me)
Offer to order in items not in stock, or at least check to see if they can order them
Able to explain how a product works or its benefits to me
5. In your opinion, what are the types of industry/stores/businesses missing in our community?
6. If you could have one business come to Georgina tomorrow, what would it be?
Living in Georgina
7. As a resident of Georgina, check all of the items belows that you do on a regular basis.
Yes
shopping
Yes
Work
Yes
Professional services such as banking, salons, medical, etc
Yes
Dining/ restaurants
Yes
Leisure activities such as walking, parks, recreations, beaches, etc
Yes
Entertainments such as arts. music. movies, etc.
Yes
Transportation/Catch a bus
Yes
Visiting friends or family
Yes
Library
Yes
Volunteer
Yes
None
Yes
8. In the past 12 months, approximately how often did you personally participate in each of the following activities in the Town of Georgina?
More Than 5 Times
1 to 5 Times
Not at All
Attended an public festival or event
More Than 5 Times
1 to 5 Times
Not at All
Attended a public or private arts or cultural facility
More Than 5 Times
1 to 5 Times
Not at All
Volunteered or participated in a meeting or event
More Than 5 Times
1 to 5 Times
Not at All
Attended a sporting event
More Than 5 Times
1 to 5 Times
Not at All
Used a Town of Georgina community centre or senior centre
More Than 5 Times
1 to 5 Times
Not at All
Attended a public meeting about Town matters
More Than 5 Times
1 to 5 Times
Not at All
Visited the Tourism Information Centre at The Link or the seasonal Tourism Kiosk on Hwy 48
More Than 5 Times
1 to 5 Times
Not at All
Please add any comments you feel would be relevant to this question:
9. Overall, how would you rate the quality of life in Georgina today?
Very good
Good
Poor
Very poor
Don't know
Please add any comments you feel would be relevant to this question:
10. Do you feel that the quality of life in Georgina in the last three years has...
Improved
Stayed the same
Worsened
Don't know
Please add any comments you feel would be relevant to this question:
If you believe the quality of life has improved, what is the reason why? Check all that apply.
Agree
Growth/ development/ new construction & builds
Agree
Employment/ job opportunities
Agree
More cultural/ public events/ entertainment
Agree
Lower crime rates/ safe
Agree
Good transportation infrastructure
Agree
Other
Agree
If Other, please explain:
Please add any comments you feel would be relevant to this question:
If you believe the quality of life has worsened, what are the reasons why? Check all that apply.
Agree
High Cost of Living
Agree
Poverty/Homelessness
Agree
Economy
Agree
Unemployment/Lack of Jobs
Agree
Lack of Social Services/programs/facilities
Agree
Infrastructure
Agree
High Taxes
Agree
Lack of Businesses/Business Closing Down
Agree
Other
Agree
If Other, please explain:
Please add any comments you feel would be relevant to this question:
Online
13. The Georgina Chamber of Commerce has a full directory of their member businesses and organizations on its website (GeorginaChamber.com). In the last 12 months, have you used this directory to find a local business?
Never
1-5 times
6-10 times
Every month
Every week
Almost every day
I had no idea, but will use this directory moving forward
14. The Georgina Chamber of Commerce has a full tourism directory on its tourism website, with lists of where to eat, shop, play and stay in Georgina (DiscoverGeorgina.ca). In the last 12 months, have you used this directory or recommended it to someone who is visiting the area?
Never
1-5 times
6-10 times
Every month
Every week
Almost every day
I had no idea, but will use this directory moving forward
15. Have you ever read online customer reviews to determine whether a local business is a good business?
Yes, regularly
Yes, occassionaly
Never
16. How do online customer reviews influence your decision to use/select a local business?
I tend to select a local business, based on other factors such as price and location
I read reviews but they don't influence which businesses I use
Positive reviews make me more likely to use a local business
Issue Agenda:
17. As a resident of Georgina, what is the most important issue that you face with the municipality; that is, the one issue you feel should receive the greatest attention from your local leaders?
Social
Municipal government services
Transportation
Environment
Taxation/ municipal government spending
Economy
Crime
Education
Healthcare
Parks, recreation, and culture
Growth
None/ don't know
Other
If other, please explain
Use this section to leave any other comments you feel are relevant to this survey:
Thank-you for taking the time to fill out this survey. All answers will be compiled and released in a report.